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Reviews

5
Atlanta

Thank you to Jason over at Eastcost Diesel! Outstanding customer service and great work gets done..

5
Durham

Great work, Reasonable and quick

1
Atlanta

1
Durham

The biggest waste of money our company spent around 6-7k here just about every single thing we got replaced had to get replaced at other job all over again due to the cheap aftermarket parts they use and just poor quality job they do STAY AWAY FROM HERE. Not worth the money.

2
Durham

I had my 7.3 powerstroke injectors and turbocharger replaced by East Coast Diesel. I have no complaints regarding the injector replacement. I was and still am generally satisfied with the initial repair except it left their shop with an exhaust leak because the v-clamp from the exhaust side of the turbo was not fully tightened. Because the exhaust leak resulted in vapor coming out the dash vents, I had another shop replace the heater core. When this didn't fix the issue, they recommended I take it back to East Coast Diesel to check the v-clamp on the turbo. I took it back to East Coast Diesel and asked them to check and tighten the v-clamp under warranty. East Coast Diesel charged me $127.50 labor plus $17 in "shop supplies" to "diagnose" that the v-clamp wasn't tight. They estimated $230 in parts and labor to repair. And the icing on the cake. They noticed that a headlight and a turn signal bulb were out. Their estimate to repair - $20 parts, $255 labor, $71 in shop supplies. Yes, you read that correctly - $341 to replace two bulbs. Of course I declined all service. I was still stuck paying for $127 labor for "diagnosis" and $17 in "shop supplies". Fortunately, in the process of "diagnosing" the issue they tightened the v-clamp properly and no more exhaust leak. Still I left with a very bad taste because of their effort to turn their minor error into a ridiculously inflated upsell. I asked to speak with the manager / owner prior to writing this review but my request was ignored. I own two diesel trucks and neither of them will go back to East Coast Diesel. I gave East Coast Diesel two stars because: 1) They sent me out the door with exhaust leaking into the passenger compartment of my truck which is very dangerous 2) They used the loose v-clamp as an opportunity to try to sell me inflated repairs Had East Coast Diesel taken responsibility and simply tightened the v-clamp and sent me on my way when I returned their star rating would have been substantially higher.

5
Atlanta

Amazing staff. Fast and friendly service. Great place to take my truck.

1
Durham

5
Durham

Great work, Reasonable and quick

1
Atlanta

This Company purchased products from our business back in Jan. 2019. We have attempted to collect payment from them since this time. We have the original email where the item was requested, ordered and approved. However, since that time, we have not been able to get any response back from them since they received the item ordered. Poor Business practices, unprofessional and a lack of respect and decency. Collect upfront if they order anything from you.

Renee, you may want to contact the owner of the company, considering I have not heard your name before it also concerns me. my phone extension is 105, please feel free to contact me any time.

- Atlanta
5
Charlotte

These guys are grade A. Jimmy knows his stuff and really goes above and beyond to help.