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Reviews

5
Atlanta

Came in for an pm service and shifter extension in and out quickly with professional knowledgable techs John and Seth both good guys, ready to roll out

Thanks Randall!

- Atlanta
5
Durham

Great quality service here always. Mike saved my life east coast diesel Durahm NC has been fantastic both times I've had to call them they'll be the only place I call.

Thank you!! Your input is highly appreciated and we hope to continue serving your truck needs!!!

- Durham
5
Atlanta

Excellent service great people 👍

Thanks Damon!

- Atlanta
5
Charlotte

Young man was very professional, even after almost breaking his ribs. Never stopped until job was done. Highly recommend.

Neal thank you for your review!

- Charlotte
5
Charlotte

Kevin assisted us in hard situation, and make his service for free. It is the person to whom you can trust

Thank you Око!

- Charlotte
5
Durham

2 years ago I broke down on the side of the road with no power and my dash cluster going on and off like a Christmas tree. East Coast Diesel sent out the best service technician I have ever had in my time on the road. Chase Roberts came and immediately assessed the situation with the help of his top of the line diagnostic computer. Chase never hesitated to keep us informed about what was wrong and the necessary steps needed to correct the issue. His professionalism and expert knowledge had me rolling again in no time. That experience has made me an East Coast Diesel LLC customer for life! I would recommend this company and Chase Roberts for any of you’re roadside needs on any heavy duty vehicle.

5
Durham

For the person who wrote the one star bashing the company and the management I have worked for the company for around 4 years total time and not going to lie it’s had its ups and downs but I’m still pushing on to higher goals. I am not legitimate family but the owner has always welcomed me to his house and I can go straight to any fridge and I feel like I’m at home at any managers house really. He is the boss if he wants toys guess what he can get them who are you telling them how to live . And let’s get another thing straight vendors will cut the company off when the limit has been reached but the invoice has to be turned in and I don’t know who you are or why you have such a attitude but you are probably one of the reasons limits have been reached in the past , and the employee is only reprimanded when they don’t properly do their job . Company procedures are ever changing like any company trying to better policies , I’m in the military and policies constantly change here.I have never been told to violate any state local or federal policy to include epa policy’s and osha if someone violates that then that’s on them because all safety equipment has always been provided for me . Employees are regularly terminated for breaking rules and not asking questions all technical guidelines and procedures are provided at the company’s expense and the last paycheck is determined by what you turn in and how bad you screwed up your last job I’ve had my fair share of payroll deductions believe me. Yearly drug and alcohol tests are performed and I can attest no manager does any illicit drugs. Positive google reviews are usually from a happy customer and some get mad because they wake somebody like me up at 2 am I go to them and see hey that’s a part that’s a non stock item I can get it but I have to drive to x place that is open 24 hours , I trust everyone I work with and everyone has good and bad days. Currently two of the company employees are deployed to the Middle East and we have always gotten respect the manager of Charlotte is a marine,I Am in the army and the second most senior road tech in Durham is a marine as well. I don’t understand why you say the effects of service are held against them I have a job when I get back he isn’t holding anything against me or the various veterans in the company . The customer gets charged book time or less quit falsifying information.The work of a lot of our technicians speak for itself every employee who works for this company takes pride in our work Let’s face it man you screwed up you put your own job in jeopardy

1
Durham

Behind the façade of a veteran and family oriented business, East Coast Diesel is one of the worst places to work and have work done. Even those that are legitimate family are treated with disrespect. Owner(s) are more concerned with what new toys they can purchase on company credit, having debtors call daily for their personal debt, than what the company could use for the betterment of the employees and customers. Vendors regularly cutting off their services for nonpayment making it nearly impossible for the employees to properly do their job, then they are the ones who are reprimanded for incomplete or untimely work. Company procedures are ever changing, from one day to the next employees are never sure what will incite a butt chewing. EPA, OSHA, federal and state labor violations are a daily occurrence, where employees are terminated for refusing to break the law. Employees are regularly terminated for the slightest infraction and the last paycheck is never seen under the disguise of them being thieves. Alcohol abuse and illicit drugs by those in managerial positions inhibit the daily workings and procedures. Positive Google reviews by employees posing as customers are more often than not, the only trustworthy ones are negative. Most veterans are not treated with the respect they deserve, but told to take “orders” from someone most out ranked in the service. Not to mention any after effects from their service are held against them. A minor (not so minor) point, the flag on the premises was absent for many months due to a few employees taking it upon themselves to take the tattered old one to the proper facility and a new one was not permitted to be placed on the pole; and when one was present it was not in proper placement (half mast when appropriate). The customers are overcharged and most kept waiting for far more than estimated repair time. Even during a global pandemic the nefarious actions do not cease. One employee suspended for going to their child’s graduation party, leaving work a few hours early and management notified a week prior. Another’s “final” paycheck dissolved to just a few dollars with no notice and a promise that because of the situation deductions would not happen. The owner(s) also sent out companywide emails and text messages for all employees, unless told otherwise, to file for unemployment; some even told to work after filing. Then after finding out with 60% of the work force laid off they would not be eligible for small business loans, they sent emails stating anyone who filed were voluntarily leaving their positions. Few of the laid off employees were permitted to return. Those employed the longest are for many reasons, partners with financial stake in the company and those that are willing to bend and break laws.

5
Durham

Brought truck in for minor repair. Truck was checked out and repaired in the same day and back on the road ! Thank you guys!

Thanks TJ.

- Durham
5
Atlanta

I use this company for all my trucks. Kevin at the Lithonia location is extremely professional and dependable. I won't take my diesel vehicles anywhere else. By far the best shop in the Metra Atlanta area

Thanks for your review Kimbro Towing!

- Atlanta