Durham, China Grove and Lithonia Auto Repair

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5
Durham

Wish I could leave a 2 part review because the guy that answered the phone yesterday afternoon February 26th at 3:30 the emergency call he deserves a 0 * I was very specific and explanatory of what the problem was and the guys came out totally unprepared for the task at hand but they did the best they could regrouped came back out on the 27th and pulled off an absolute miracle in the mud and muck something that should have been and probably would have been repaired in the shop under normal circumstances but I got to give a huge shout out to Dusty and Casey who pulled off a miraculous feat something I feel most guys would have turned away I can't recommend those two enough the front driver side axle was basically tour right off the truck they slapped around the mud for 5 or 6 hours a day without a complaint one unbelievable Define people like that in these days thank you Dusty in Casey you guys did an awesome job

Thank you!! We have hard working, dedicated technicians that will go above and beyond to make sure a customer is taken care of. Im a little disturbed that whomever answered the phone was not able to get the correct information. I am going to do some research and listen to the call to determin how we can improve our call centers operations. Thank you for pointing that out!! Im glad to hear we were able to keep you rolling!!

- Durham
5
Durham

We was repairing a semi truck .They did good job.

Gintas, Thank you for sharing your experience! We are happy we met or exceeded your expectations!

- Durham
5
Durham

I came here thinking I was gonna have to leave my truck and come back, but after they figured out the problem they informed me to wait and they would get me in and out. I very satisfied with the customer service and the mechanic Jason, he jumped in and got it done with the quickness. If I need any more work done and I’m in the area I will be a repeat customer. You guys just got a customer. Thanks for the customer friendly work.

Thank you for the awesome review Charles, we hope to work with you again in the future and appreciate your business! Jason is a valued tech and just one example of the many people we have to take care of any issues that come through our doors!

- Durham
5
Durham

First time there was a good experience. Thanks guys

The Truth, Thank you for the positive review! We are happy to hear we met or exceeded your expectations.

- Durham
5
Durham

These guys solved a tough exhaust leak for me that the dealer had twice failed to resolve. Fast and Done Right!

Greg Turner, Thank you for the positive review! If you ever need us again, please don't hesitate!

- Durham
5
Durham

My dad was out of state working and broke down. ECD came to his rescue. He had to leave for another job and came back and whatever magic they worked on his truck was amazing!! will probably travel from ATL back to them for any future work.

Jimmy, We are happy to help your Dad in his time of need! Thank you for the great review. Happy Holidays from the ECD family.

- Durham
1
Durham

Super overprice They trying overcharge me. For 26 miles 500$, just released slag adjuster

Hi Echo Trucking, sorry for just getting back to you. It's unfortunate that you feel that you were being overcharged. At ECD, we believe in providing quality work at a fair price. Send us an email at [email protected] and include your negative experience and we will do our best to come up with a remedy.

- Durham
5
Atlanta

Great company!! Very friendly and reliable! TRUSTWORTHY COMPANY!!

Adrian Smith, Thank you for the great review. We strive to work honest and open about everything we do.

- Atlanta
5
Atlanta

Company is friendly the branch manager and the entire personal are eager to help and are very trust worthy. I wouldn't go anywhere else with my business except here.

Sara Jones, Thank you for leaving a great review! We are happy to serve you in the future.

- Atlanta
5
Atlanta

Manager Gibby, and crew was great, repairs was completed at the time that was quoted... just happy to get back on the road! Would definitely recommend ECD to co-workers and friends!

P Cunard, Thank you for leaving a great review. Gibby and his team work hard to provide the best service constantly.

- Atlanta