Durham, China Grove and Lithonia Auto Repair

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1
Atlanta

These guys are such scammers I took a truck in there just to get injectors and placed and next thing you know the engine is blown. Worst mechanics ever. All they do is give excuses and they never return calls. Now they’re threatening to put a lien on the truck when I was never even presented a bill. Scammers and intimidators. Shame on you see you in court.

Meme Williams, we are truly sorry for the bad experience at our Atlanta location. When possible can you reach out to our Customer Service Manager? Email [email protected] , please provide the best point of contact and the Manager will reach out ASAP!

- Atlanta
1
Atlanta

Dishonest unresponsive service

1
Durham

My company recently used ECD in a pinch to get over a hurdle, the technician seemed completely overwhelmed by a 1 axle brake job on a class 8 trailer. For his own safety and well-being I politely explained what he was doing wrong and he arrogantly shrugged of my words. I PERSONALLY DON’T RECOMMEND ECD.

Charlie, Thank you for bringing this experience to our attention. We sincerely apologize for the service you received. You deserved the best from us and we as a company failed to deliver. Reaching out to you so we can make this right. We truly care about our customer satisfaction and ask if you can email us. Please reach out via email [email protected]

- Durham
5
Charlotte

Staffed with excellent mechanics

Thank you for the 5 star review we hope to help you again for any of your repair needs!

- Charlotte
5
Durham

Exceptional service 3 days job was done in one day excellent staff great work I definitely recommend🙏 Lw express inc

Thank you for your wonderful review, we hope to see you again!

- Durham
5
Charlotte

Staffed with excellent mechanics

Thank you for the 5 star review we hope to help you again for any of your repair needs!

- Charlotte
1
Durham

Too much work and not enough help

A Williams, We sincerely apologize for not meeting your expectations. We strive to be the best when it comes Diesel Repair. To be the best we need more staff trained and ready to go! If you come across someone please refer them to us. Regarding your experience using our services we would like to make it right for you! Please email me at [email protected] Thank you for bring this to our attention.

- Durham
5
Durham

I can not recommend this outstanding company enough!! Absolutely excellent work! I developed a significant exhaust leak in my box truck about 9 hours away from home with very few tools, and no other local shop would work on the truck (and no one else had parts in stock). I called East Coast Diesel LLC and they were super accommodating by allowing me to drop off the vehicle after normal business hours and they had parts ordered, delivered, and installed before lunch the next day! They also waited well outside of normal business hours for me to come pick up the vehicle. Extremely honest pricing and outstanding mechanics. Do not waste your time with other auto shops. These guys are the real deal! They got me back on the road in only a few hours. I could not ask for any better service. They far exceeded expectations!

Thank you for the outstanding review! We hope to see you again.

- Durham
1
Atlanta

What terrible tree branch mechanic location. Cut A/C lines, bent A/C lines. Filter changes don’t exist. The S-cam installed on wrong wheel. Don’t let me text your ear off. I’ll show you. By the way, clay the mobile technician is the only dude worth a damn.

Stephen we apologize for the service you received while using our services. At East Coast Diesel LLC our goal to ensure completed repairs at a fair price and customer service. It is clear we dropped the ball and would like to make it right! Please reach out to our customer service manager. The email is [email protected]

- Atlanta
5
Atlanta

I like the service, Clay took his time to make sure everything was functioning right, and explained to me what was the problem. Can’t complain at all.

We're so glad that you enjoyed your experience! Thank you for the review.

- Atlanta